Returns and Refunds Policy | Wyld Peak Gear PROTECTION

Returns and Refunds Policy - Because Adventure Deserves Fair Play

Here at Wyld Peak we believe your gear should earn its place in your pack and our returns and refunds policy reflects that belief. If you buy something that fails to hold up on the ridge or in the city, we will help you sort it. Because when your gear falters, your journey stalls.

Change of Mind & Store Credit

Because our collections are small-batch and often limited-run, we don’t offer returns for change of mind or size, but if there’s a defect, we’ll issue store credit valid for six months. It’s redeemable online and ensures your support feels meaningful, not wasteful.

Faulty Items

We want every item to reach you ready to adventure. If you believe your product has a manufacturing fault, please email us with your full name, order number, and a clear photo showing the issue. If confirmed, you’ll have the choice of a refund (minus shipping), a replacement, or store credit.

Please note, these are not considered faults: damage from general wear, incorrect care, accidental misuse, or neglect.

Sale Items

Discounted or sale products are final sale and not eligible for return or exchange unless they’re deemed faulty.

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Why Our Policy Works for You and the Planet

We focus on thoughtful, mission-aligned policies. Fewer returns help us reduce waste, minimize carbon emissions, and honor the integrity of small-batch, sustainable gear. Many large-batch brands struggle to manage returns without impacting profits; for us, every piece matters.

We aim to make this process clear, human, and trustworthy, just like the gear we create. If you have questions or need help, we’re here to respond human to human, not with a bot.